Verita Heritage Policies

Shipping

We take care in hand-packing every order to ensure it arrives safely.

Processing time: Orders ship within 2–3 business days.
US delivery: Typically 3–7 business days, depending on carrier and location.
Tracking: A tracking number will be emailed once your order ships.
Delays: Occasionally, orders may be delayed due to carrier issues or high demand. We are not responsible for shipping delays outside our control.

We want you to be satisfied, but please note the following:

Return window: Returns are accepted within 30 days of purchase.
Condition: Products must be unused or gently used. Returns that are damaged or contaminated may be refused.
Process: Email us at [your email] with your order number to initiate a return or exchange. We’ll provide instructions.
Shipping costs: Customers are responsible for return shipping unless the product is defective or there was a fulfillment error on our part.
Refunds: Refunds are issued to the original payment method after we receive and inspect the returned item.

This policy does not affect your statutory rights.

Your safety is important. Please read carefully:

Ingredients: All products are made with natural ingredients. Full ingredient lists are available on each product page.
Patch test: For sensitive skin, we recommend testing a small amount before regular use.
Pregnancy or medical conditions: Some products contain essential oils. Consult your healthcare provider if you are pregnant, nursing, or have medical concerns.
No guarantees: Individual results may vary. By using our products, you agree to use them at your own risk.

We respect your privacy and will never sell or share your personal information with third parties.
Emails may be used to send order updates or promotions. You may unsubscribe at any time.

Questions or concerns? Contact us at:
Email: [email protected]
Response time: 1–2 business days.

We are a small business and not currently a registered LLC or corporation.
All information is provided in good faith.
Use of our products is at your own risk.
We make no warranties regarding specific results, and we disclaim liability for any loss, injury, or damages arising from product use or shipping issues, except where prohibited by law.
These policies may be updated from time to time; the version on our website is always the most current.